FAQ

How does credit card online booking work?

Credit card info for Square Online Payment Processing is required and kept on file to make and hold a booking. This authorizes the Spa to charge for no show or late cancellation. It is not a payment, only a booking. Otherwise, the actual payment for services rendered is made at the spa front desk. Unlinking your credit card information before your appointment immediately cancels the booking in the system.

• Cardholder must check the ‘Save card on file’ box in the Square Online Payment Processing form to book and keep a spa appointment.

What is the difference between Steam Sauna and Steam Room (FAQ)?

In steam sauna, you add a ladle or a handful of water to the sauna heater rocks when they are very hot to generate a small amount of steam. This will increase humidity up to 50%. In a steam room, steam is piped into the room regularly to keep the humidity at or near the 100% mark. Please note that we do not have a steam room at our facility.

What is the temperature range of Saunas vs. Steam Baths?

Saunas produce heat at the 60°C to 90°C range; Steam Baths/Steam Rooms produces heat at the 45°C range.

What is the benefit of Saunas vs. Steam Rooms regarding Covid?

‘It is clear from the literature that SARS-CoV-2 is stable at room temperature (20-30°C). It becomes susceptible to inactivation at higher temperatures (>50°C; Wang et al., 2020). Further, this inactivation is facilitated by longer exposure times and in the presence of chemical disinfectants. One study showed that heating SARS-CoV-2 spiked nasopharyngeal fluids to 56°C for >30 min. completely eliminated the presence of infectious virus (Pastorino et al., 2020). The same study showed that heating at 92°C for 15 min. also completely eliminated the virus.’

What are the recommended heat for the inactivation of SARS-CoV-2?

(Abraham et al., 2020)

3 minutes above 75°C
5 minutes above 65°C
20 minutes above 60°C

How does one book a sauna room session, a massage session or a sauna combo session (FAQ)?

We accept phone booking during business hours, however, we recommend booking online via the Book Massage or Book Sauna buttons. Online booking can be made up to 2 weeks in advance and up to 1 hour before an available time slot for fulfillment. Booking requests with less than 1 hour lead time may or may not be fulfilled. You must also fill a corresponding Sauna Use Waiver or a Combo Massage & Sauna Waiver before your appointment. You can accessed them via the green Waiver Form link.

How does group booking work?

For large group, 4 person or more, we recommend phone booking. You can also send us a chat/message through our contact page and we will call you back. If booking online, each person must book the session for themselves with a note added to include all the names in the share group. Each person must also submit their own corresponding waiver forms. For all bookings, please first submit the required waiver forms so that your names and information can be entered into our booking system.

How many people can share a sauna room?

Two of our private sauna rooms are for 1 to 2 persons, and four other sauna rooms (with dual change rooms) can accommodate up to 4 persons. We also have two large saunas that can accommodate private groups of 4 to 10 Combo service customers.

What is the difference between gas-fired and electric-heated saunas?

Gas-fired saunas have a more radiant wetter-heat steam. Electric heated saunas have a more direct and consistent heat with a drier, less humid steam coming off the sauna rocks.

Where did Sauna start?

Saunas have a long history that started in Finland, and comes in two (2) types: dry heat or wet heat. Saunas are not limited to just Finnish culture; in ancient times, Romans, Russians, Aztecs, and Mayans all had their equivalent to the sauna, or heated bath house. The Chinese, Koreans, and Japanese also had their own version of the sauna as well as the Native American Indians of North America who had sweat lodges. The Arab world had Turkish baths called hammams and a good portion of the population visited them weekly. Poorer individuals may depend on public baths, but hammams were valued by all social classes because of its deep cleansing and exfoliation health benefits.

What time is last call / last check-in?

9:00 PM is the last call & last check-in time.

What is Acupressure Massage?

Acupressure massage is an ancient Chinese traditional medicine remedy to relieve pain in specific areas of the body, and is often prescribed to people who prefer a natural form of pain relief instead of using medication. It works because it uses the same principle as Chinese acupuncture.

The focus is preventive maintenance, and using the same techniques to treat malady with pressure point massages. There are two types of acupressure points:

1) A local point: This is a point of the body near the pain you are experiencing and therefore, local.
2) A trigger point: This is a non-local point where acupressure is applied to remove pain in a local pain area.

When massaging a trigger point, the benefit circulates through a human electrical channel called a meridian to the area in pain. This is because meridians are distinct channels that connect acupressure points to each other and to the internal organs, circulating electrical energy through the body. This is why the practitioner may massage areas that are not near your areas of pain.

The practitioner will use their thumb, knuckle or a finger to apply a firm but gentle pressure to both local and trigger acupoints on certain parts of the body. This pressure lasts from thirty seconds up to two minutes, after which it is slowly eased off and this operation may be repeated three to five times. 

What is Deep Tissue Massage?

This massage offers both physical and mental benefits. It is different from other massages that focus on relaxation because it focuses on treating muscle pain and stiffness. The result is that you get to unwind mentally too. 

Deep tissue massage is derived from Swedish massage, (see Swedish Massage below for comparison) and uses a ‘deeper’ reaching technique to treat muscle strains and sports pains. It entails using sustained pressure on long, deep strokes to massage the core layers of the muscles and tendons. This promotes faster healing of scar tissue from an injury, and as a result reduces muscle tension by increasing blood flow to ease in flammation. It helps with:

Deep tissue Injuries
Fibromyalgia
Plantar Fasciitis
High Blood Pressure
Sciatica
Tennis Elbow

What is Swedish Massage?

Swedish massage is a very popular technique and forms many basis of deep tissue massage. Both have some similarities but differ by the pressure applied and the areas of use. They each have their own focus and goal. For instance, Swedish massage is good for relaxation while Deep Tissue is good for rehab.

Swedish massage is great for relaxation because it gently releases muscle tension. It uses a mix of kneading and long round strokes with soft joint movements on the whole body. It works on a more shallow layer than deep tissue massage and is perfect for tension relief on the neck, shoulders and lower back from low intensity strains such as prolonged computer use.

Spa Wellness Tips & Etiquettes

Explore Wellness Tips.

This is our Spa Guideline for the enjoyment of our facility.

FAQ Questions & Answers. If you like to summit a question to our FAQ page, please leave us a comment through the Contact page.

←Home